Frequently Asked Questions
All changes must be done at least 24 hours before the date stated in your order details; there will be an additional charge for change of this information on the actual date.
Yes on our oddle site at www.delectablebysu.oddle.me
Yes, most of our products are available for purchase over the counter at The Gardens Mall and Glasshouse at Seputeh outlets (upon pre-order). Please see link here for addresses and opening hours.
We accept most major credit cards, debit cards and e-wallets via iPay88 on our webstore.
Custom cakes and cupcakes must be kept in an air-conditioned room at all times.
We do next day delivery for all products on our webstore unless otherwise stated.
Please contact us at 012-5081855 to check stock availability. Same day delivery is chargeable, the fee depends on your delivery address.
Please Whatsapp the info below to us at 012-885 5280
- Number of pax
We accept bank transfers, ATM and foreign telegraphic transfers (see below for account details). Email us a copy of the proof of transaction and we will issue a confirmation email/receipt when the transfer is complete.
Bank Account Details:
Account number: 514486112846
Bank: Maybank Mid Valley Megamall
Branch number: 26304
Account Name: C.A.K.E. Sdn Bhd
We highly recommend that the cakes/desserts be served and enjoyed on the day of delivery as we make them fresh daily without any preservatives.
Cakes/desserts with fresh fruits must be consumed on the same day.
Please contact us at 012-508 1855 with a screenshot of the issue you are facing.
Kindly note that our delivery timing is between 11am – 4pm daily.
For all our webstore products, we ship to limited locations in the Klang Valley.
You can check if your area is within our coverage area by keying in your full delivery address including postcode at the checkout page. If your only shipping option is Local Pickup Glasshouse at Seputeh this means that:
1. Your shipping address and postcode is wrong, OR
2. Your location is not within our delivery coverage area
Strictly no outside cakes, food and drinks allowed. We have cakes available for purchase over the counter or you can order in advance for more variety.
Following our company policy, we do not offer refunds in cash. Please drop us an email at [email protected] for any issues that arise and we will do our best to work out a solution with you.
Please look inside the white box directly beneath the cake for your cake knife, happy birthday tag and 1 candle.
Please check back in 15-30mins or check your spam/junk folder.
If you require a specific delivery time, please arrange for your own runner to collect your order from our HQ at Glasshouse at Seputeh.
If you have paid for delivery, we can schedule it for you using a third party delivery service.
In this case, you can arrange your own pick up (i.e. Lalamove, Grab delivery etc). Ask the runner to quote the recipient’s name/order number when collecting at our Glasshouse cafe between 11am to 5pm.
Free parking available inside Glasshouse at Seputeh
We are pork-free and alcohol-free. We are not Jakim-certified however all our suppliers of hot foods, meats and baking supplies are Halal-certified. We have no certification of our own due to construction restrictions of our production kitchen.
We provide a maximum of 3 complimentary candles by request. You may purchase specific number and decorative candles via this link here
The order confirmation automatically sent to you is the official invoice; we are unable to issue another one however we can provide a receipt if you require. Please email your order details to [email protected] for a receipt.
Yes please make your order on the webstore and select “self collection” at checkout – this option will appear after you enter your billing address.
Please provide the recipient’s contact number so that we are able to let them know a surprise delivery will be on the way.
If your number is an international number, please provide us with a local number to contact upon arrival at the delivery address.
Flower choices are seasonal and change daily as we buy them fresh in the morning
Do let us know in advance if you and your guests may have allergies to certain types of food or ingredients.
It is a coding error. It does not affect delivery for any particular dates, please proceed with your order as usual.
Your order can be picked up at our Glasshouse cafe between 11am to 5pm.
We can do custom cakes, festive hampers and a variety of desserts, let us know what you fancy and we will try our best to make it happen!
3 helium balloons
Not right now, but feel free to voice your requests and we will try to have something specially made for you.
Yes we try to make it as consistent as possible however in the event that there are any issues we will swap it for a similar item of equal or greater value.
Yes, please book a car instead of a motorbike to ensure that your order reaches you in good condition. The runner can quote your order number or name to collect from us.
Delivery service is provided for customised cakes within our delivery coverage area. Our quoted prices include delivery to your location.
Yes, please WhatsApp us at 012-5081855 and provide your order number and the detail(s) to be edited.
There will be an additional charge to resend the order at a later time within the same day.
You may choose to send your own runner to collect from us latest by 5pm on the same day.
We recommend booking as early as possible to ensure that we have a slot available for you.
We can deliver to Kuala Lumpur, Petaling Jaya and surrounding townships of the Klang Valley.
Not available for nationwide deliveries.
Cakes/desserts can be kept at room temperature for not more than 2 hours and must be refrigerated after that.
Cakes/desserts must not be left under direct sunlight or heat.