1. All Delectable products are non-refundable 12 hours prior to the delivery/collection date and time.
2. Delectable can hold your order for up to six (6) months from your original delivery/collection date, with valid reasons brought to our attention before the non-refundable period mentioned above. Kindly email us at [email protected] and we will be happy to assist in any way we can. To redeem within the six (6) months validity, please provide us with the order number or order details, name of purchaser and contact number.
3. For non receipt of items, we will send the item to you immediately upon notification.
4. All refunds made will not include delivery charges.
5. Refunds will be made via bank transfer to the purchaser’s bank account. Please allow 3-5 working days for the refund to be processed, however during busy periods it may take longer to process.
6. For parties and events, Delectable allows postponement of up to six (6) months in the event that our customer cannot go through with the original confirmed date and time provided we are informed of it a minimum of one (1) week before the party/event date. Refund requests can be made through our email at [email protected] and we will review it on a case by case basis. Customers may also convert the amount paid to credits that can be redeemed throughout the next six (6) months for Delectable goods and services (eg: gift sets, custom cakes, festive hampers).